Self service reporting solutions
With the Internet playing a more vital role in the classroom and with the explosion of Internet connected devices at school, educational organisations are undergoing signifcant change. IT departments need to focus on strategic issues and are finding themselves under growing pressure to deliver quality Internet services in a highly available and scalable fashion.
Internet expansion, the growth in wireless networks and a proliferation of mobile devices on campus continue to push the the boundaries of technology and the capabilities to manage it effectively in schools.
Blue Reef's self service strategy enables IT departments to delegate a large number of functions which traditionally would have required IT resources. Blue Reef's self service technology reduces the load on IT and enables the users to have control over their environment without requiring help from IT staff.
Self Service Questions
Blue Reef Self Service solution address the following requirements:
| Requirement | IT Solution | Self Service Solution |
| Teachers want to know what a student has done in the last hour | Produce a full report on the user within a 24-48 hour SLA |
Teacher can access complete student browsing history or real time monitor without delay |
| Student needs to know why they have no download quota left | Produce a usage report for the student within a 24-48 hour SLA |
Student can view own usage with sites visited & download amounts |
| Student needs to top up or recharge their Internet balance |
IT to login to admin console and add or change quota levels for the student |
Student to top up own quota using ticketing and kiosk portal |
| Teacher wants to use a blocked web site during class | IT to change the school policy, within a 24-48 hour SLA | Teachers able to temporarily or permanently unblock sites "on the fly" |
| Staff member enquires about a lost email and possible spam filter issue |
IT to search through spam to find the email | Staff member to retrieve own spam using self service portal |
| Teachers want to turn on and turn off the Internet during a class | N/A | Teacher Internet stop button manages class room Internet without the IT department |
